Terms and Conditions for Harrow Man And Van Services

These Terms and Conditions set out the basis on which Harrow Man And Van provides its services. By placing a booking with us, you agree to these terms, which apply to all domestic and commercial removals, transport, collection, delivery, and related man and van services provided under the Harrow man and van name. Please read them carefully before confirming any booking, as they explain your rights, our responsibilities, and the limits of our liability.

These terms are intended to be fair and practical. They cover the booking process, pricing, payment, cancellation, access requirements, waste handling, and other important matters connected with a man and van Harrow service. If any part of these terms is unclear, the customer should raise the matter before the job begins so that the service can be delivered on the correct basis.

In these terms, references to “we”, “us”, and “our” mean Harrow Man And Van. References to “you” and “your” mean the customer, including any person acting on behalf of the customer. A booking may be made by an individual, business, landlord, tenant, property manager, or authorised agent. By requesting a quote or confirming a service, you warrant that you have authority to agree to these terms.

Booking process. A booking is usually made by providing basic job details, including collection and delivery addresses, access conditions, item descriptions, dates, times, and any special requirements. Quotes are normally based on the information supplied at the time of enquiry. For a Harrow Man And Van service, the accuracy of the booking information is essential because time, vehicle size, labour, and route planning may all depend on it.

Once we provide a quotation, it will remain valid for the period stated at the time of issue, or if no period is stated, for a reasonable period subject to availability. A booking is confirmed only when we accept it, either verbally, in writing, or by taking a deposit or full payment. We reserve the right to decline any job if the information provided is incomplete, misleading, or outside the scope of our service.

Customer obligations. You must ensure that all items are ready for collection, safely packed where appropriate, and clearly identified. You must also provide safe access to the property, sufficient parking where required, and any permits or permissions necessary for loading or unloading. If access is restricted, the customer may be charged for waiting time, additional labour, or a change in vehicle size where reasonably required.

All dimensions, weights, and item counts should be provided as accurately as possible. Heavy, fragile, valuable, or awkward items may require advance notice so that suitable equipment and staffing can be arranged. If a man and van Harrow job involves stairs, long carrying distances, disassembly, reassembly, or specialist handling, this must be declared during the booking stage. Failure to do so may affect the final price and timing.

Payments and charges. Unless otherwise agreed, fees are based on the quoted rate, which may be hourly, fixed-price, or calculated by reference to distance, labour, and vehicle requirements. Payment terms will be confirmed at booking. We may require a deposit to secure the date, especially for larger jobs, busy periods, or same-day scheduling. Any deposit paid is non-refundable except where cancellation is made by us or where the law requires otherwise.

Any additional charges will be explained where reasonably practicable. These may include waiting time, additional stops, congestion delays caused by the customer, dismantling or reassembly, unscheduled heavy lifting, disposal fees, or extra labour required because the original job description was inaccurate. We may also charge for mileage, parking, tolls, road restrictions, and unavoidable expenses incurred in performing the service.

Payment is due on completion of the job unless another arrangement has been agreed in advance. We accept payment methods notified at the time of booking. If payment is not made when due, we reserve the right to charge reasonable recovery costs and interest to the extent permitted by law. Title to any goods moved by us is not transferred by payment for the service, as we do not sell the items transported.

Where a quote has been accepted for a Harrow man and van service, it is based on the assumption that the work can be completed without material changes. If the customer asks us to carry out materially different work once the job has begun, we may revise the price accordingly or refuse the additional work if it is not safe, lawful, or operationally practical.

Cancellations and rescheduling. If you need to cancel or move a booking, you should notify us as soon as possible. The amount of any refund, if applicable, may depend on how much notice is given, whether labour or vehicles have already been allocated, and whether we have incurred costs that cannot be recovered. Short-notice cancellations may result in the deposit being retained or in a cancellation fee.

If we have already arrived at the collection address, or if we are unable to complete the work because of factors within your control, such as incorrect addresses, no access, unsafe conditions, or the absence of required parking or permits, the booking may be treated as a late cancellation or failed attendance. In such circumstances, we may charge for time, travel, waiting, and any other costs reasonably incurred.

You may request a new date, and we will do our best to accommodate it subject to availability. However, a rescheduled booking is not guaranteed unless we confirm it. For a man and van Harrow order, seasonal demand and vehicle allocation may affect availability, so early notice is always advisable.

Service standards and liability. We will use reasonable care and skill in providing the service. However, our liability is limited to loss or damage caused directly by our negligence, breach of contract, or failure to exercise reasonable care. We are not responsible for losses that are indirect, consequential, or outside our control, including loss of profit, loss of business opportunity, or emotional distress, except where such exclusion is not permitted by law.

Where we handle furniture or items that require disassembly, assembly, or special wrapping, we will take reasonable care but cannot guarantee that items will be reassembled exactly as they were before. We are not liable for pre-existing damage, wear and tear, structural weakness, hidden defects, inadequate packaging, or damage caused by the condition of the item itself. Customers are responsible for identifying fragile or high-value items and for obtaining separate insurance where they consider it necessary.

Our total liability for any claim arising from a specific booking shall not exceed the total amount paid for that booking, except where a higher limit is required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted. If an issue arises, you must notify us as soon as reasonably possible and give us a fair opportunity to investigate.

Customer property and prohibited items. You must not ask us to transport goods that are illegal, dangerous, hazardous, or unlawful to carry without the required permissions. This includes, without limitation, explosives, firearms, unlabelled chemicals, asbestos, stolen goods, and items that present a serious risk to health or safety. We may refuse to move any item that we believe is unsafe, improperly packed, or unsuitable for transport.

We are not responsible for the loss of cash, jewellery, documents, or other items of exceptional value unless we have expressly agreed in writing to handle them and any additional conditions have been met. Customers should remove personal data, secure confidential papers, and back up electronic devices before the booking begins. A Harrow Man And Van service is intended for practical transport and removal, not for the verification or valuation of contents.

If prohibited goods are discovered during the job, we may stop the service immediately and notify the relevant authorities where necessary. You will remain liable for any costs, delays, or losses arising from the presence of such items. We may also refuse to continue if carrying the item would breach law, insurance requirements, or safety procedures.

Waste regulations and disposal. Where the service includes removal of waste, rubbish, or unwanted household or commercial items, you agree that all waste must be described accurately at booking. We will handle waste in accordance with applicable UK waste legislation and duty of care requirements. This means waste must be transferred, stored, and disposed of lawfully, and customers must not present us with items that they know or suspect are hazardous unless this has been expressly agreed in advance and all legal requirements are satisfied.

We may require details about the type and volume of waste, and we may refuse waste that is not suitable for collection under our licence, insurance, or operating procedures. If waste contains mixed materials, electrical items, or items requiring special processing, additional charges may apply. Customers must not include prohibited materials with general waste. We reserve the right to inspect items before acceptance and to decline any load that would put us in breach of the law.

Where applicable, we will dispose of waste through authorised channels only. The customer acknowledges that improper waste disposal can create serious legal consequences, including civil or criminal penalties. Accordingly, by using our Harrow man and van waste removal service, you confirm that the waste is yours to dispose of or that you have authority to arrange its disposal, and that you have disclosed any relevant risks or special handling needs.

Delays, force majeure, and operational limits. We are not responsible for delays caused by events outside our reasonable control, including traffic incidents, road closures, adverse weather, vehicle breakdown, strikes, public emergencies, or third-party interference. Where such events occur, we will try to complete the service within a reasonable time, but we do not guarantee exact arrival or completion times unless a specific timed service has been expressly agreed.

We may use subcontractors, additional staff, or alternative vehicles where necessary to complete the service efficiently and safely. Any subcontracted work will still be subject to these terms. We may also pause or stop a booking if we reasonably believe that continuing would be unsafe, unlawful, or likely to cause damage. In such cases, the customer may still be charged for work already carried out.

Nothing in these terms requires us to act outside the scope of our insurance, licensing, or legal permissions. If a customer requests a service that would breach those limits, we may refuse it without liability. A man and van Harrow arrangement must always remain within the boundaries of lawful, safe, and commercially reasonable operation.

Complaints and dispute handling. If you are dissatisfied with any aspect of the service, you should notify us promptly with sufficient detail to allow the matter to be reviewed. We may request photographs, descriptions, times, and other relevant information. We aim to address concerns fairly and in a timely manner. No complaint shall affect your obligation to pay undisputed sums by the due date.

Any claim relating to damage or missing items should be raised as soon as reasonably possible after the booking, and in any event within a reasonable time. You must take reasonable steps to prevent further loss or damage. We may decline claims that are raised late, unsupported by evidence, or inconsistent with the condition of the items before collection.

Governing law. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law provides otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

General provisions. We may update these terms from time to time to reflect changes in law, regulation, or the way our services are delivered. The version in force at the time of your booking will apply to that booking unless a change in law requires otherwise. No variation of these terms will be valid unless agreed by us in writing or clearly confirmed in the booking process.

By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms. You also confirm that the information you provide is accurate and that you will cooperate with reasonable instructions necessary for the safe and efficient performance of the service. These terms are designed to support transparent, lawful, and professional removals and transport arrangements.

Harrow Man And Van reserves the right to refuse service where a customer fails to comply with these terms, where payment terms are not met, or where the requested work cannot be performed safely or lawfully. This agreement forms the entire understanding between the parties in relation to the booked service, subject only to any mandatory rights granted by applicable consumer law.