Privacy Policy

Harrow Man and Van Privacy Policy

This Privacy Policy explains how Harrow Man and Van collects, uses, stores and shares personal data relating to customers and prospective customers in the Harrow area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Harrow Man and Van customers and enquiries within our service area, regardless of the communication method used.

Who we are and scope of this policy

Harrow Man and Van provides man and van, moving, and transportation services to customers in the Harrow area and surrounding locations. When we refer to we, us or our in this Privacy Policy, we are referring to the Harrow Man and Van business that determines how and why your personal data is processed. This Privacy Policy applies whenever we act as a controller of your personal data, including when you contact us, request a quote, make a booking, receive our services, or otherwise interact with us.

Types of personal data we collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identification and contact details, such as your name, address, collection and delivery addresses, and other contact details you choose to provide.

Booking and service details, including preferred dates and times, service type, access information for properties, and any instructions you provide for the move or transport.

Communication records, including information contained in messages or correspondence you send to us, and any notes we make in relation to your enquiry or booking.

Payment-related information, such as payment confirmations and billing details that are necessary to process transactions and manage invoices. We do not store full card numbers where a third-party payment processor is used, and only receive limited information required for accounting and verification purposes.

Technical and usage data where relevant, such as the date and time you contact us, how you found our services, and any other usage information that may arise from your interactions with us or our online presence.

Any other information you voluntarily provide to us that is relevant to arranging, delivering, or following up on our services.

How we collect personal data

We collect personal data directly from you when you contact us to request information, ask for a quote, confirm a booking, or provide feedback. This may occur by phone, through online contact forms, via messaging tools, or in person. We may also obtain limited personal data indirectly from third parties where this is necessary to provide our services, for example when another person books our services on your behalf and shares your contact details and address with us, or where we work with reputable third-party platforms or payment providers that share relevant transaction details with us.

Purposes and lawful basis for processing

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Performance of a contract or taking steps at your request before entering into a contract. We use your personal data to provide quotes, make and manage bookings, deliver our services, communicate with you about your move or transport request, and manage payments and invoices.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, handling enquiries and complaints, and protecting our business and customers from fraud or misuse.

Compliance with legal obligations. We may process your personal data when necessary to comply with laws or regulatory requirements, such as accounting, tax, and record-keeping obligations.

Consent. In limited cases, we may rely on your explicit consent to process your personal data, for example for certain types of optional marketing or where we need your permission to use information not otherwise covered by another lawful basis. Where processing is based on consent, you have the right to withdraw consent at any time, although this will not affect the lawfulness of processing carried out before the withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide quotes, and discuss your moving or transport needs.

To create and manage bookings, schedule vehicles and staff, and deliver our man and van services.

To communicate with you before, during, and after the provision of services, including service confirmations, updates, and follow-ups.

To manage payments, issue invoices, process refunds where applicable, and maintain proper business records.

To improve our services, monitor service quality, and handle any feedback, complaints, or disputes.

To comply with our legal and regulatory obligations, including tax and accounting requirements.

To protect our business, customers, and staff, including preventing and detecting fraud or misuse of our services.

Data sharing and processors

We may share your personal data with selected third parties where necessary and appropriate, always in compliance with data protection laws. These third parties may act as processors on our behalf, or in some cases as separate controllers. Categories of recipients may include:

Service providers that support our operations, such as payment processors, accounting and bookkeeping services, scheduling or booking systems, and providers of communication or storage tools. These providers act as data processors and only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.

Professional advisers, such as accountants, lawyers, or insurers, where necessary to obtain professional advice, manage risks, or handle legal claims.

Law enforcement bodies, regulators, or other authorities where required by law or where we believe disclosure is necessary to protect our rights, the rights of others, or comply with legal processes.

Where we use processors, we put in place appropriate contracts and safeguards to ensure that your personal data is protected and processed securely and lawfully.

International data transfers

Our primary operations are based in the United Kingdom. If any of our service providers or processors transfer or store personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under data protection law, to provide an adequate level of protection for your personal data.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, meet legal, accounting, or reporting requirements, and resolve disputes. In general, we will keep your core booking and invoice information for a period required by relevant tax and accounting laws after the end of the financial year in which the transaction took place. Enquiry records that do not lead to a booking may be retained for a shorter period that allows us to manage follow-up questions and maintain accurate records of our communications. When personal data is no longer needed, we will either delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.

Security of your personal data

We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or damage. Measures may include access controls, secure storage, restricted access to personal data based on role, and regular review of our information handling practices. While no method of transmission or storage is completely secure, we work to ensure that your personal data is treated with care and safeguarded in line with applicable data protection laws.

Your data protection rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to conditions and exemptions, these may include:

The right of access, allowing you to request confirmation as to whether we process your personal data and to obtain a copy of that data along with certain information about how it is used.

The right to rectification, enabling you to ask us to correct inaccurate personal data or complete incomplete information.

The right to erasure, sometimes known as the right to be forgotten, which allows you to request the deletion of your personal data in certain circumstances.

The right to restrict processing, allowing you to request that we limit how we use your personal data in specific situations.

The right to data portability, enabling you in some cases to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another controller.

The right to object to processing, particularly where we rely on legitimate interests as our lawful basis, and in relation to any direct marketing activities.

The right to withdraw consent where processing is based on your consent. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns directly.

Children and vulnerable individuals

Our services are intended for adults or individuals who are able to enter into contracts for moving and transport services. We do not knowingly collect personal data from children without appropriate authorisation. If we discover that personal data has been provided by someone who is not permitted to do so, we will take reasonable steps to delete that data where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any significant changes will apply from the date the updated version is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

How this policy applies to Harrow Man and Van customers

This Privacy Policy applies to all customers, prospective customers, and individuals whose personal data we process in connection with man and van services in the Harrow area and surrounding locations. By engaging with Harrow Man and Van, requesting a quote, making a booking, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and how it applies to your information.