Terms and Conditions

Harrow Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Harrow Man and Van provides man and van, removal, transportation, collection, delivery and related services. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

References to we, us or our refer to Harrow Man and Van. References to you or your refer to the customer who engages our services, whether as an individual, business, organisation or agent for a third party.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Services means any removal, man and van, collection, delivery, loading, unloading, packing, unpacking, storage, or related services provided by us.

Vehicle means any van or other vehicle used by us to carry out the Services.

Booking means a confirmed request for Services, whether made by telephone, online form, or other agreed method.

Goods means the items, belongings, furniture, equipment, or other property that you ask us to handle, move, transport or store.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including but not limited to house moves, flat moves, office relocations, item collections and deliveries, and related transport services.

2.2 The specific Services to be provided, including the number of staff, size of Vehicle, expected duration, and any additional tasks such as packing, are as set out in the quotation or booking confirmation issued by us.

2.3 Any Services not clearly stated in the quotation or booking confirmation are not included and may incur additional charges if requested on the day and if we are able to accommodate them.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the property addresses, access conditions, dates, times, service area, size of the job, list or description of Goods, and any special requirements.

3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, or if conditions on the day differ from those described, we reserve the right to adjust the price, change the Vehicle or staff allocation, or refuse to carry out part or all of the Services.

3.3 A Booking is only confirmed once we have accepted your request and you have accepted our quotation or agreed rates. We may require a deposit or pre-payment to secure the Booking.

3.4 It is your responsibility to check the booking confirmation and notify us promptly of any errors or changes required. We will use reasonable endeavours to accommodate changes but cannot guarantee availability for amended dates, times or service requirements.

4. Access, Parking and Service Conditions

4.1 You must ensure that suitable access is available at the collection and delivery addresses, including safe and reasonable approach roads, driveways, entrances, lifts, stairways and corridors.

4.2 You are responsible for arranging any necessary parking permissions or permits and for paying any associated charges. If suitable parking cannot be arranged, we may need to park further away than ideal, which may increase loading and unloading time and may result in additional charges.

4.3 You agree to inform us in advance of any access restrictions or conditions, including but not limited to: limited parking, vehicle height or weight restrictions, narrow roads, time restrictions, low bridges, controlled parking zones, and internal access issues such as tight staircases or doorways.

4.4 If access is unsafe, illegal or impractical, we may refuse to carry out part or all of the Services and may still charge you for time, travel and any costs incurred.

5. Packing, Preparation and Customer Responsibilities

5.1 Unless specifically agreed in writing, you are responsible for packing, securing and labelling your Goods in suitable containers or packaging that is appropriate for transport.

5.2 You must ensure that all boxes are securely closed and that fragile or delicate items are adequately protected. We are not responsible for damage to Goods that are inadequately or improperly packed by you or a third party acting on your behalf.

5.3 You must disconnect, defrost and prepare all appliances prior to the commencement of the Services. We do not disconnect gas, electric or plumbing fittings.

5.4 You must be present, or represented by an authorised person, at the collection and delivery addresses to provide instructions and sign any relevant documents.

6. Goods Not Accepted for Carriage

6.1 We will not carry, and you must not include in your Goods, any items which are illegal, dangerous, explosive, corrosive, flammable, perishable or otherwise present a risk to people, property or the environment. This includes but is not limited to: firearms, ammunition, weapons, illegal substances, gas cylinders, fuel, chemicals, paint, solvents, fireworks, or hazardous waste.

6.2 We do not accept liability for any prohibited or dangerous items which are included without our knowledge and reserve the right to remove or dispose of such items at your expense.

6.3 If we discover that your Goods contain items that are unsafe or illegal to carry, we may terminate the Services immediately and you will remain liable for all charges and any costs arising from such termination.

7. Waste and Rubbish Removal Regulations

7.1 We are not a general waste carrier and do not provide household rubbish clearance services unless this has been explicitly agreed as part of the Booking and is compliant with applicable waste regulations.

7.2 Any agreed removal of waste, unwanted items or materials must comply with relevant environmental and waste management laws. Items must be suitable for lawful disposal or recycling at authorised facilities.

7.3 You must not present for removal any controlled, hazardous or regulated waste. This includes but is not limited to clinical waste, chemicals, asbestos, tyres, gas bottles, or electrical items requiring specialist disposal where the relevant arrangements have not been agreed in advance.

7.4 Where we agree to remove waste or unwanted items, additional charges may apply to cover disposal, recycling, labour and transport, which will be explained to you before the work is carried out where reasonably practicable.

8. Payments and Charges

8.1 Our charges may be calculated on an hourly rate, a fixed price quotation, or a combination of both, as confirmed in your Booking.

8.2 Unless otherwise agreed, payment is due on completion of the Services on the day of the move or collection. We may require a deposit or partial payment in advance to secure the Booking, particularly for larger removals or longer-distance work.

8.3 Where a deposit is required, your Booking is not confirmed until the deposit has been received by us. Deposits may be non-refundable, subject to the cancellation terms set out in these conditions.

8.4 If the duration of the job exceeds the estimated time due to circumstances beyond our control, including but not limited to additional Goods, poor access, waiting time, or delays caused by you or third parties, we reserve the right to charge for the extra time at our standard rates.

8.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts and to withhold delivery of Goods until payment in full has been received.

9. Cancellations and Postponements

9.1 If you need to cancel or postpone your Booking, you must notify us as soon as possible.

9.2 We reserve the right to apply cancellation charges as follows, unless otherwise specified in writing:

a. Cancellation with more than 7 days notice prior to the agreed date: any deposit may be refunded at our discretion, less any reasonable administration costs.

b. Cancellation between 7 days and 48 hours prior to the agreed date: we may retain all or part of the deposit or charge up to 50 percent of the quoted price to cover allocated time, resources and losses.

c. Cancellation with less than 48 hours notice or on the scheduled day: we may charge up to 100 percent of the quoted price.

9.3 If you postpone the Booking, we will use reasonable endeavours to offer an alternative date and time, subject to availability. Postponements may be treated as cancellations at our discretion depending on notice given and our costs incurred.

9.4 We may cancel or postpone the Services due to reasons beyond our control, including but not limited to extreme weather, vehicle breakdown, staff illness, accident, road closures, or other events of force majeure. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected Booking, and we will not be liable for any consequential or indirect losses.

10. Our Liability

10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage to Goods unless it is caused by our negligence or breach of contract. We are not liable for pre-existing damage, normal wear and tear, or damage arising from defective or inadequate packing not carried out by us.

10.3 We will not be liable for:

a. Loss or damage to items of particularly high value, including but not limited to money, jewellery, watches, precious metals or stones, securities, important documents, electronic data, or collections, unless we have expressly agreed in writing to accept responsibility for such items and you have provided a detailed inventory before the move.

b. Loss or damage arising from inherent defects, vulnerabilities or instability of Goods, including assembled furniture not designed to be moved or dismantled frequently.

c. Loss or damage that occurs where we have followed your specific instructions against our advice.

10.4 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable replacement or repair cost up to a maximum amount per job, which will be notified to you or is otherwise in line with our standard trading limits. You are encouraged to arrange your own insurance cover if the value of your Goods exceeds this limit.

10.5 We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity, or inconvenience resulting from delay or failure to perform the Services.

11. Claims and Complaints

11.1 You must inspect your Goods as soon as reasonably possible after delivery. Any visible loss or damage must be noted at the time of completion of the Services where practicable.

11.2 If you wish to make a claim in respect of loss or damage, you must notify us in writing as soon as reasonably possible and provide full details, including photographs where available. Unreasonable delay in reporting may affect our ability to investigate and may limit or extinguish any liability we may have.

11.3 We will investigate any complaint or claim in good faith and may request evidence of loss or damage and proof of value. We may offer a repair, replacement, or reasonable financial compensation in full and final settlement, subject to the limitations set out in these Terms and Conditions.

12. Time Limits and Delays

12.1 Any times or dates for the commencement or completion of the Services are estimates only and are not guaranteed. While we make reasonable efforts to meet agreed schedules, delays may occur due to traffic, access, weather, or other factors beyond our reasonable control.

12.2 We are not liable for any loss or expense you incur as a result of delays or failure to start or complete the Services at a particular time, except where such delay is due to our negligence and results in direct loss that was reasonably foreseeable.

13. Your Indemnity

13.1 You agree to indemnify us against any claims, losses, damages, costs or expenses we incur as a result of:

a. Your breach of these Terms and Conditions.

b. The presence of prohibited, hazardous or illegal items in your Goods.

c. Damage to property or injury to persons arising from defects in your premises, equipment or Goods, unless caused by our negligence.

14. Privacy and Data Protection

14.1 We will collect and use your personal information only to the extent necessary to provide the Services, manage your Booking, process payments, handle enquiries or claims, and comply with legal obligations.

14.2 We will take reasonable steps to keep your personal data secure and will not sell your information to third parties. We may share necessary details with staff, subcontractors or service providers involved in delivering the Services.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your contract with us.

15.2 Any change to these Terms and Conditions requested by you is only valid if agreed by us in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining terms, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any disputes or claims arising out of or in connection with them, or with the Services we provide, are governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.

By proceeding with a booking or allowing the Services to commence, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.